Domino’s Pizza Hotline Down…
Who would have thought about it? Could the company hotline go down? Theoretically, ofcourse yes. But practically, I never encountered it. This is what happened to Domino’s Pizza in Kuwait last Wednesday when their hotline stopped functioning for some reason, and being the type of take away pizza restaurants, this basically meant that they are out of customers for that day! Most people tend to call for delivery, so can you imagine the loss this failure have caused them?
The funny thing about it is that the company started taking some reverse engineering approach by calling its saved customer numbers asking whether they would like to order pizza or not :)
I wonder how could a company be prepared for such an incident, and whether there could be something like a backup server.
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