Amazon starting to overlook customers?

Very strange, i never had any problems with both Amazon and Aramex.. But TigerDirect is a sad place to buy things.. i had ordered few things from them .. they never came. But amazon refunded the amount.

Never had this problem before. Hope it doesn’t happen more often! As long as it reaches the Aramex offices, I’m sure there’s a way for you to contact them and let them know about it.

Since UPS says that , they have someone signed it … They usually have a digital image of the signature. you should take that and show it to ARAMEX .. saying that “who is this who signed” at their location

Dude its Aramex thats at fault. According to Amazon you received the package which is true, Aramex received the package.

Now either Aramex sends you the package OR they send it back. If they send it back you get refund, if they send you package there is no problem.

Now since they didn’t send you the package neither did they return it, then they are at fault. You should contact Aramex and complain to them and have them either send the package to you or return to sender.

Amazon is not at fault here, even if they left out information from the mailing list.

DUDE! Mystery solved…I sell books (very few and as kind of a hobby) on Amazon, and someone bought a book with the wierd “Kwi ####” in the address. If I get a weird address, I always type it into the USPS zip code finder to see if it’s viable. With the Kwi prefix, it says it’s NOT a viable address…so I typed in the address into Google and this blog came up! Now that I know that the KWI is a virtual mailbox, I’m just going to mail it and let the winds of fate have their way.

Wow this is ridiculous! I work for a company in the US. We got an order to ship to an address like this but the buyer forgot to enter her box#…and she didn’t tell us until after the package was sent! I have been calling the New York aramex office all day trying to talk to ANYONE but keep getting voice mail with no call back! I’m so glad i found your post though, because i never would have known WTF was going on with this order! Thanks for the great explination!!

hi there Bashar,

a similar thing happened to me and after loads of investigations (on my part of course) and a lot of e-mails i discovered that when you order through amazon you should never order through what they call express checkout because when you do so the parcel arrives with an incomplete address.(how odd is that!)

SO, always order through the standard checkout even if it takes you a little more minutes to do so , that is he only guarantee that your address is complete.

hope i’ve been of help.

How about some “merchant service” from the customer? When you have a special circumstance with your shipping address it would really benefit the merchant and you to contact them by email with a little explanation about how to utilize your shipping address. The limited fields on Amazon and other websites may not put your shipping address in the correct format for shipping to that address. I received one of these orders through AMAZON and it came throuh as “KWI 123, 147-29 182nd Street”. I mean, what am I supposed to make of that when US addresses are normally just a number followed by a street name or number. Help us help you – email us with some info to make our job easier instead of getting all arrogant about it and thinking we know everything there is to know about shipping to every single place in the world. We’re just human beings too!

Reverse your credit card charge will get their attention. I was supposed to receive an item on monday from a company on amazon.com and they shipped it without a street address. Only the City, State and Zip code. I called them and told them, if I don’t have the Item by tuesday at the absolute latest I will call my credit card company and reverse the charge because on wednesday I am out of the country for the rest of the year. They will just have to eat the $25 charge back fee and accept the negative feedback.

I found someone that can help wit this probleem.
try contacting http://www.TheAmericanConcierge.com
they do these kinds of things.

I am a member. I had them purchase me a laptop at the apple store in NYC and delivered it to aramex the next day. not only that, i get a trucking number the same day. also they can hold my packages and send them when I choose. for the month you get some 10 requests, my wife uses the account too. not associated with them. I know alot of people having the same problem shipping like me. I never get my packages on time. last year I ordered something online for my wifes birthday and the shop forget to put the mailbox number it was put on hold. what I am going to do this year is ship the packge to The American Conceige and have them take care of it. they service is good, answers requests fast.

Hello All,

Thank you Mustafa for bringing this issue to my attention. To Explain, during this time period we were updating the site for enhanced secuity features and new flexible plans.

Rest assure that we are dedicated to our members and their privacy. We now use a 256-bit Secure Sockets Layer encryption. In addition, secure transactions are processed by Authorize.net.

Because we are a fairly new service, not many people know about us, thus this is why you wouldn’t find many comments on Google or any other search engine. As we expand and grow, providing much more benefits for our clients I am sure that this will change.
any comments/questions please feel free to contact Info@TheAmericanConcierge.com

Have a wonderful day!

Thank you,

Tanya Stephens
Client Account Manager
TheAmericanConcierge

Hi there, Can anyone help. I am using the Aramex US Virtual PO Box address and Amazon simply can not recognize it and won’t accept it as a shipping address. Is anyone aware whether the Aramex PO Box is now banned by Amazon or not?
Thank you,
Ihab

Same problem happened for me today when my relative tried to add my address to his amazon account after I gave it.
This is the error message:

“The street name or number appears to be invalid.”

The funny thing is I was already added the address in my account but no more edit is allowed with the same error message!

I knew that some merchants was denied to accept such addresses as they are recognising them as Virtual Address due to lot of accounts with a slight difference in their name but with the exact apartment No. and street name but I didn’t know that amazon will do the same for this address which is provided by aramex.

FYI I already contacted aramex Dubai and informed them about the issue but the lady was not aware of this and she suggested me to retry in a later time!

Dissapointed, so bad!

Here is the solution I have been advised to do by aramex Shop and Ship executive officer in Dubai:

Full Name: [put your full name]
Address Line1: 147-29 182nd Street
Address Line2: [your box number exactly like this "XXX XXXXX" with no "Box" word or "#" ie: "DXB 12345"]
City: Springfield Gardens
State/Province/Region: NY
ZIP: 11413
Country: United States
Phone Number: (718)553-8740

If the error comes again, press the continue again! after two retry it must be done!

Good luck!

I know this has been dead for a while but as I seller, I just received an Aramex order and since it looked a bit odd, researched it and found this thread.

Bashar & others, you may not be aware, but Amazon doesn’t always send/pass us sellers addresses unaltered. When you enter an address in on Amazon.com it commonly will suggest an updated one–you must click to say you wish to use the exact address you entered or it will use its suggested one.

Furthermore most larger sellers use automation software that “auto-checks” shipping addresses against national us data bases, like the USPS, FedEx, UPS ones. This check normally results in such delivery forwarder’s addresses being cleaned of excess information–in other words commonly removing box information. Some software allows you to manually review the changes to addresses, but most sellers don’t have the time to individually check/investigate these addresses.

The other problem we see is that at least 70% of forwarded customers do not follow the suggested address layout which also trips up both the automated systems AND even manual processing as it looks (and normally is) too much information. We commonly receive 2 cities, 3-4 different numbers…which end up being a street number, an suite number for the service and a box number and sometimes a country number.

We have dealt with thousands of these forwarded orders as well as APO/FPO orders over the years and sadly I must place almost all blame on the forwarding companies themselves.

They all should:

1.) Submit all address systems they use to route items to the USPS, UPS and FedEx address databases. This would result in a huge increase in items being delivered correctly and faster to your boxes. Forwarding companies that do this without submitting to these databases cost every customer and every seller time and money. I would go so far to say they should be fined for every violation. We had a site that has two buildings, that were two addresses but not in the USPS system that way so we had it corrected and mail comes correctly now, simple as that.

2.) The forwarding companies need to do more to make it clear exactly what address to use. They could partner with a company like Roboform to automatically fill in shipping information for customers at US and UK sites to reduce the confusion as many customers seem to be limited somewhat by the normally non-native language of the sites.

Again, I don’t think the burden should be on the US/UK sites that don’t sign up for such a service nor the sellers who normally don’t even know what is going on and don’t sell internationally.

3.) The forwarding companies need to deal with every package that receive that doesn’t have an box on it THAT DAY by matching the buyer’s name with the buyer’s box. At the end of the day there should be no “lost” packages. That is the service you pay for as customers. On this note, I have less experience with Aramex as the FL based forwarder companies, but I can say very clearly the FL companies hold or out right steal from their customers in many cases.

We work with other Amazon sellers to resolve “confused” customer addresses as we all see wrong addresses more than right addresses so they normally have to be cleaned up and converted to the forwarder’s system. That being said, we see fraud with about 10% of the FL forwarders deliveries where their customer is told nothing has arrived, so they contact us and we can show the delivery and in most cases even a signature. And because we know these companies addresses, we also know how to get their box system correct on the address. So that means these companies have the information, they just are not using it because the “lost” packages benefit them. As I said before, I am NOT saying that all forwarding companies behave this way nor have I run into this with Aramex, but it sounds like Aramex’s policy of keeping the delivered items is at the very least, nasty business. EVERY US carrier will accept refused packages for FREE even after they have been signed for.

Bashar, had Aramex refused your package after discovering it didn’t have the box number, I have zero doubt Tiger Direct would have issued you a refund. By Aramex keeping that item “hostage” until you pay them money, they are not playing fair. They are simply hopeful they will get to keep it for good.

If I was running one of these companies I would get a different street address for each country I forwarded to and give each customer a different apartment number. Once that was in the databases, it would be simple and work with every single site and software program. (But I guess that would be too logical for most of them!)

To end, I wish all of you overseas customers the best of luck ordering from the US and UK using these forwarding companies, but I think you should demand better service for your money. And I think you should realize the folks to blame are the ones running the services not the ones selling to you. If the services would do some simple leg work, none of us would have these problems and you would get your items faster–which as a seller is all I want.

Thank you for all the post. I just received a order today via Aramax and was bit confused if i should send the item as the address is not of a residential home however after reading all the post i guess i can now send the item.

This doesn’t have directly to do w/your situation but had placed an order w/Amazon f/a book which never came through. Amazon, furthermore, said I cancelled the claim f/a refund in the matter, which I never did. Now I’m in the process of trying to see if I can get my money back, because, just after reviewing some of the comments from others feedback about your situation, I found that the policy f/a credit card refund from the credit card people is only good for 30 days from the date of the transaction. So much for modern technology, huh? Sorry about your troubles.

I am a shipper running into problems with these KWI addresses. When I try printing an address label for these packages, the shipping software automatically reformats the address to conform to the US address databases. The “KWI ” will be removed from the address if it appears on the line with the street. For example:

147-29 182nd Street KWI
Springfield Gardens, NY 11413

Will be changed to:

147-29 182nd Street
Springfield Gardens, NY 11413

This is because “KWI” is not part of the address coding in US addresses. You have to put this information on a separate line. This is how you need to do it:

KWI
147-29 182nd Street
Springfield Gardens, NY 11413

You will have no problem if you do it this way.