Comments on: “Google Checkout” A Self-Service Online Payment

By: Bashar

Bashar — Wed, 05 Dec 2007 13:14:39 +0000

Hmm… that’s very weird. Anyways, Google Checkout is one very thing very far from reliable. It’s hardly Alpha as I see it.

By: I'm done with GCO

I'm done with GCO — Mon, 03 Dec 2007 18:59:57 +0000

So, I found a small way around GCO’s ‘one time’ $10 discount(by signing up using friends and families names and my other email accts)and was looking for a battery for a phone of mine.

I found a site which uses GCO and had it for under $20, which would’ve come to about $8.90 shipped with the $10 discount.

However, I signed up for the new acct(so I thought), but the discount didn’t show up. Weird, I thought, so I hit back on my browser on the last screen prior to confirming/placing the order.

Well, low and behold, I checked my card recently and found an $18.90 charge for this item, which even the company has NO RECORD OF ME ORDERING. I called my card company, I called the company in question, but as mentioned above, the company has NO RECORD of me.

Admittedly, what I was doing was sorta wrong, using multiple email accts and my friends and families names(with their permission though), but how does one ‘order’ something without hitting ‘place order’?

By: You are almost out of space for your gmail account

You are almost out of space for your gmail account — Mon, 03 Sep 2007 15:00:50 +0000

[...] was funny to see that warning message after they ignored my purchase attempt previously. For the record and to be fair, after they canceled my transaction last time and contacting them [...]

By: Andrew

Andrew — Thu, 16 Aug 2007 14:19:40 +0000

Firstly if you notice the message “seller contacted” means that your message did not go to Google Checkout but instead to the merchant, Google paid storage. This is why Google Checkout hasn’t responded. I have no idea why Google paid storage hasn’t responded. They should have at least responded to direct you to Google Checkout support.

The payment declined message that you got indicates that your bank declined the credit card. You should contact your aquiring bank (the phone number on the back of the credit card) to find out why they declined the transaction.

The Google Checkout help center is there for a reason. If
http://checkout.google.com/support/bin/answer.py?answer=43068&topic=
doesn’t answer your question, try the “contact us” link below that to contact Google Checkout support.

By: MrMMM

MrMMM — Wed, 15 Aug 2007 06:05:51 +0000

This is really weired and bad coming from google, specially that you already use the same Credit Card to pay them for google AdWords !

Being a large company doesn’t excuse not giving proper support for all their customers, but Google is a very large company with an insanely large number of customers. And I can see that they don’t want to hire support employees for that insane number, in stead they are trying to automate everything, they are programming AI agents and making them support their clients .. because as I can see from the log screen capture on your post, their interfaces are very human and easy to understand .. it’s like an employee is explaining to you in details what happened to your transaction..

hmm in other words, you can forget about a human calling you or responding to ur problem from google, at least not in a timely manner ..