Qualitynet planned outage
Dear Valued Customer,
As part of the ongoing developments and enhancements to the Internet services, we would like to inform you that we will be upgrading some major elements of the Internet platform. As a result, the DSL Internet services might not be available for short period on Sunday 30th September 2007 between 3.30 a.m. through 6.30 a.m.
Please accept our sincere apologies for any inconveniences caused by this important outage and thank you for your understanding and support.
For further information, please do not hesitate to contact our 24 Hours call center on 804444.
Best regards,
Customer Services – Qualitynet
We really need more of that kind of service. Planned outage is a must. Transparency with the customer is nice and builds trust.
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Comments
I never got that message.
I notice that the more time you spend with Qnet the more neglected you will be in terms of support and further notices.. sad.
Rayboy: I think YES. Professional ISP should have back ups ofcourse for frequent activities, but most companies have outage. Even Google AdSense and Adwords I think have outage in their login section sometimes.
DeadEye: It’s what people call best of the worst. When you have problem with them, I think they are the only one that if problem is not solved and it’s a technical issue, like the activation of DSL line, they open a ticket and send you SMS with trouble ticket number for follow up. I don’t think it’s about neglecting, i think it’s affecting all people. More users, no proper bandwidth upgrade. I don’t feel like using 256 connection to be honest.
Bashar .. yeah i agree.. Speaking about 256 … trust me … its not worth . ISPs now days are focusing more on 512 MB as a norm.
RayBoy: Yeah but it’s a bit expensive for me right now ;/
DeadEye: What’s ur registered mail with Qnet? If it’s hotmail most likely their email goes to Junk. Also with Yahoo same thing I used to report it Not Spam and now it’s OK.
WELL, AT LEAST YOUR DEALING WITH A COMPANY THAT GIVES OUT SOME WARNING, AOL SET UP A DEAL WHERE IF I GOT BROADBAND FROM EMBARQ I WOULD GET MY AOL FREE. THEY DIDN’T TELL ME THAT WHEN I DID THIS THEY WOULD CUT OFF THE ABILITY TO SEND ANY ATTACHED FILES OUT THROUGH EMAIL. YES TRANSPARENCY WITH COMPANIES YOU DEAL WITH DOES HELP. Todd
RayBoy: Alas, I just renewed before Ramadan. Can I upgrade now even if my connection still running?
headshot: This behavior from our company is not the usual, but it’s good. We are also usd to sudden site blocking for no goodreason. However you seem to have faced tough times with AOL. I read about a case where change in terms in US now mandates reinforming users about it.
VeryQ8ya: They didnt? Did you check your junk mail.I usually find it there. As some people say, people through everything in trash. I find some very interesting emails there ;)
wow …. i didnt know. Does it affect corporates as well? like if i decide to drop in to work at that oddly hour.