The Magical World of Disney… SUCKS!
Since the release of Lion King back in 1994, Disney have gone into dark ages, deteriorating quality, and lack of focus big time, with some few exceptions. I keep arguing with my parents about their current status, and how they are only saved by PIXAR acquisition, which they refused as an idea several times over the past two decades. Acquiring it eventually ofcourse was a bad piece of news for me, as I really believe in PIXAR and lost faith in Dinsey. I hope with time I turn out to be wrong, and John Lasseter manages to set things straight again.
Regardless though, as I was preparing for my kid’s birthday this year, I decided for it to be a Wall-E themed one, and I got decorations, story books, and other stuff for it. For the main gift, it had to be a Wall-E toy then. But why on earth is Amazon listing the toy for almost triple the price of Disney store? I rarely find minor differences, but never something like this!
Whatever I said, I will order from Disney now and contact Amazon later on. This was 2 weeks prior to the birthday date, and I made sure I select the fastest shipping method of 2 days. But then I though, Oh My God, my mother will never let me hear the end of this. Buying my kid’s gift from Disney online store!
As the time passed, I started receiving most of the items, and thought of checking on this one as well. Where is it? Several attempts and I finally got to it’s status: “Not Shipped“! What? Why? This must be a mistake. It was already too late to wait for it to hit Aramex box and reach Kuwait, so I wrote this email of good faith:
“Dear Disney,
I have unfortunately placed the order for a WALL-E Electronic Truck by the order # #### for
my kid’s birthday, and I requested a two-day Express shipping to make sure I am way ahead of the
deadline.I did not expect this from such a big brand, but I’m sorry to say your online store did more than
just let me down. I have planned for most of the birthday online and the main part of it, the gift,
is now still not shipped according to your tracking information, and as far as I’m concerned, I don’t
need it anymore as it won’t arrive in time anyways.The deadline already passed as far as I’m concerned and I’m in no need of the item anymore.
May I please inquire as to why it had to face such great delays and without any notice? The fact it
had a GIFT WRAP makes it clear its a gift with a deadline.Also, since the deadline already passed, I regret to ask you to kindly cancel my order and refund
the full amount.I will be waiting your kind reply for confirmation on order cancellation.
Regards,
Bashar”
And in record time almost superior to their auto-reply, 3 minutes at most, I received a reply from Disney. A response full of joy and happiness informing me (some words highlighted for clarity):
“Dear Bashar,
Thanks for the email and the chance to help!
After review, I am happy to inform you, I was able to cancel your order
as requested. Any emails that you may receive regarding your order will
not reflect this change but please be assured, it has been completed.
Should you have any further questions please feel free to contact us.
We are always happy to assist our Guests!“
So the guy is so happy he was able to cancel my order rather than sorry for ruining my gift. Then he says that I may receive future emails about the order, but I should neglect them they are also false! And he reassures how happy they are assisting their guests. Well ofcourse I’m a guest and nothing more. Customers buy, but for some reason you don’t want to sell! I felt like he was waiting for me to say it, perhaps he wanted it for his own kid. The irony however continues with the rest of his email:
“We look forward to being of service to you in the future and hope you
will continue to enjoy the Magic of Disney!Sincerely,
Nick
The DisneyShopping.com TeamHave a Magical Day!!!!!!!!!!!!!!!!!!!!!!!!!!!“
How nice! Not only is he happy, but he assumes I am as well somehow and wishes that I continue to do so. Ohh, and he also blessed me with a “Have a Magical Day!!!!!!!!!!!!!!!!!!!!!!!!!!!” (27 Explanation marks) Is he trying to piss me off? As by that time, I really started laughing. Mom is not gonna hear the end of this now!
Also, wonder why he used 27 explanation marks exactly. Hmmm… Is it their magical number?
For the record, when confronted, Mom admitted “Yes, you’re right this time”. Family converted!
PS: Now I know why Amazon charges triple the price. They deliver, Disney just offers!
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Comments
maryam: Yeah… but they do deliver I guess
nemo: Well I have few exceptions which, although commercial failure, were good products. Dinosaurs had amazing graphics. Treature Planet for me was a superb movie. I still cant figure why it failed. Lack of focus perhaps?
neoark: I love animation and 3D stuff, but I can’t digest anime and naruto to be honest. And for record, it’s PIXAR not Disney. Big difference to me :)
My kid loves 3D stuff I think thats why. And besides, Wall-e was made so cute :)
You’re right, Disney lost its magic… oh, i mean MAGIC!!!!!!!!!!!… when they acquired Pixar. Pixar movies are awesome yes, but Disney’s classics were classics after all.
Sorry to hear about your kid’s b’day! Hope you managed to get him something just as good.
And you actually took the time counting the number of exclamation marks ?! :D
Hyder: Honestly, I like the originality of PIXAR. My kid eventually got one of those Robodinosaurs with touch and sounds censors. It’s +8 too old for him, but he still loved it, and at least, it has a common thing with wall-e… Both robots!
Since I went to fantasy world, baroue, early learning, carrefour… nothing of PIXAR or Disney. Weird! Conspiracy maybe?
Yeah, i had to figure out them magic :). You know, such companies usually have trained staff for everything. You don’t write anything that comes to your mind. But I think this guy is an exception. Unless… Did he hack into their system and he’s mocking me? A possibility also, given he told me to ignore all future emails.
Hmm…
That seriously sucks! Should have gone to Amazon for the order, I usually stick to Amazon for important orders so that I won’t forget it!
Yikes!!! That’s not cool! Even though Disney bought Pixar, its a good thing they are still doing their separate thing.
Hope the party went well! How did the cake turn out? :-)
Shaymaa: Yeah… To your information however, John Lasseter, Pixar founder(who was ex-Disney and left after they didn’t buy his compuer animation idea) took over as Chief Creative Officer of both Pixar and Disney after the acquisition. So any good of Disney now is technically PIXAR touch ;)
Cake & Party: Not bad at all… thanks :).
B@stards. They can barely manage their company so don’t expect them to manage an online store. And that guy’s stupid attitude is uncalled for.
MacaholiQ8: Yeah, I can only guess what you would have to say about it :)… Maybe I should’ve let you write on my behalf :P
cool toy ;)
But you’re right, the email is annoying!
Amazon triple the price and not including shipment! WOW, what a difference!!