NBK Secret Question…
So I found by chance 2 weeks ago I have a new NBK card issued from last December, and then later on I knew I only have till end of March to collect it. After collecting the new card I know have the problem of NBK Online using card number as the login, and now it’s changed. Why didn’t NBK think of that before, and why didn’t they listen to people’s comments? From the English interface I tried both the new and old card. After going through the image, phrase, and question verifications, or setting them for the new one, I always end up with error and message to call 1801801. What’s the problem with that? I literally had the phone on and was on hold for over an hour, nobody was answering. I kinda knew no one would, but wanted to set it for the record :).
During the hour I was begging for help here and there, and someone told me the Arabic interface of NBK Online is actually more than just a flipped version, but is completely behind in the authentication process, before the annoying questions, and has a link for Reset Password. So much for usability and most secured bank in the middle-east! So I go there, login fails with message that I did not use my card online for two months. HINT: It’s 1 week old so yes I didn’t use it for 2 months. Trying to reset password I got the question of “Who was your first teacher?”, I’m almost positive I did not pick that question. Who would remember his first teacher really? Regardless, I tried wrong inputs to get another question, and this is the second question I got:
I call it the secret ink question :). I’m glad I took a photo of it at the time, as after the hour of waiting, NBK phone line was always busy, and I went to the nearest bank where after several attempts, the same reset password from Arabic interface seemed to work without the secret ink question (or the teacher one).
So if you’re having the problem accessing NBK online after getting the new card, try to go the Arabic interface, and then click on the Reset Password link. Hopefully you won’t have to remember your teacher’s name.
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Comments
Did you lose your beneficiary list (if any)?
I can’t use any technology in Arabic. I receive 150% damage :(
MBH: Me neither. But what can I do, I need to make my internet card payments, and waiting on phone for 1 hour isn’t so productive either!
Beneficiaries? Dude, I just checked. They say I have to request ePin! Whats that crap, its like totally different site in Arabic!
shopa: Apparently, no one survived it. Totally ridiculous just to cover them selves WE MOVED TO THE NEW SMART CARD.
MBH: I also lost my beneficiary list and I sent email use my online account and the admin ask me for my last 4-digits of old card and he restore it for me . use the email system through their portal when you login.
==== This after sending request ====
Dear Mr. Mahbob,
With reference to your e-mail request to copy beneficiary into your new ATM Card, kindly provide us with the following details in order to process your request.
* Last four digits of the old ATM Card.
* Last four digits of the new ATM Card.
Thank you for using Watani Online, if you require further assistance please do contact us.
Kind regards,
Rami obeid
Protect your valuables with NBK Safe Deposit Boxes
NBK’s safe deposit boxes are designed to store your valuables in a way and place that gives you peace of mind.
They are available in a variety of sizes and can be rented for different periods of time.
Safe Deposit boxes are available at certain branches, for special rates and offers, please contact the concerned Branch Manager.
For further information, please call Hala Watani on 1801801, or visit any NBK branch.
==== After sending my info they send me this ====
Dear Mr. Mahbob,
In regards to your email concerning your beneficiary list, we would like to inform you that we have successfully copied your beneficiary list to your new ATM Card as per your request.
Thank you for using Watani Online, if you require further assistance please do contact us.
Kind regards,
Mahmoud AbuShulaih
Protect your valuables with NBK Safe Deposit Boxes
NBK’s safe deposit boxes are designed to store your valuables in a way and place that gives you peace of mind.
They are available in a variety of sizes and can be rented for different periods of time.
Safe Deposit boxes are available at certain branches, for special rates and offers, please contact the concerned Branch Manager.
For further information, please call Hala Watani on 1801801, or visit any NBK branch.
A friend of mine took his card a while back and told me he lost his list, so I took the info of all the ones I have and saved it!
It’s really silly that you have to email them, and even more silly that they ask for the card numbers!
They should have migrated the list automatically from the old card to the new one, since both cards are registered under one civil ID number!
Stupid….
Mahbob: Ohh man, is this really how NBK handles it? I just cant believe it. Say it was a mistake, but to send an email with previous card last 4 digits! What’s next? Terrible.
MBH: Couldn’t agree more. Will maybe if you can express their stupidity even better, but one lacks words in such occasions!
Dear
I also wasted about two full days with the registration of the new card with the same issues if all those stupid questions. They also caution you to enter the full name of the city, I wonder why; if the purpose is just for us to remember. After numerous calls, I just told them to reset everything about my online access and I will enter fresh data. With all the pain and efforts and calls, I finally managed to login with the new card number. But what I discovered in the process is the NBK Faux Pas. Check it out on http://q8life.wordpress.com/2009/03/30/nbk-faux-pas/
Rajesh: Well one guy advised to use the same answer for all questions to never forget :P
Horrible really.
I have got similar experience:
(1) Hated responder protects NBK against clients. :)
(2) NBK has weak places in OL banking.
(3) NBK rather doesn’t listen advices from clients.
(4) Many things could be improved in NBK OL banking.
Despite of all of that, I am NBK’s client for years. :)
DrLeos: Me too, coz it’s least worst. Sad how all companies in Kuwait take defensive sides rather than listen and try to add to what they have.
So far I’ve had my credit card canceled, new debit card, internet shopping card CVV changed, all without any email, phone, or SMS notice.
Bashar: That’s rather understandable, “listen and try to add to what they have” would be more complicated for them (and not necessary under the existing conditions). :-)
watch out . see this :
http://www.alqabas.com.kw/Article.aspx?id=483719
maybe he hacked nbk system :P