Comments on: Aramex Tracking… What Tracking?

By: mary

mary — Sat, 08 Oct 2011 06:05:51 +0000

860007708022 – my tracking number
I have been tracking my package and the status for 4 days is stil “Updating Shipment Status”!!! i am worried that my parcel was gone or will never be received. Why they never updated their website?

By: Dr.Fadel

Dr.Fadel — Mon, 16 May 2011 11:04:01 +0000

I am looking for my AWB .3227792352 I hope that you can find a way to get it.it is realy very very important to get it now????????!!!!!!!!!!!!!! Thank you

By: Anonymous

Anonymous — Mon, 07 Mar 2011 14:44:21 +0000

AWB=3202630410.ARAMEX

By: Anonymous

Anonymous — Mon, 14 Feb 2011 04:06:35 +0000

3260882155

By: Anonymous

Anonymous — Fri, 07 Jan 2011 07:31:06 +0000

3259969974

By: Bashar

Bashar — Sat, 28 Aug 2010 10:49:30 +0000

Sem2: You better ask Aramex them selves, but it seems they’re lagging in their update status. So it could be in US, or already on it’s way to SA

By: Sem2

Sem2 — Sat, 28 Aug 2010 01:37:54 +0000

I am from saudi arabia i sent a package 5 days ago to the usa it was suposed to be deliverd today friday but since wed all i get is updating shipment status when i log in to aramex and track it what does that mean and why the delay

By: Agnes bediako

Agnes bediako — Sat, 08 May 2010 13:20:17 +0000

Good Morning Aramex. My name is agnes Bediako and I just contact From ghana and My Husband let me to contact you. My love send me some clothes and Laptop for me and i did not receiver anything from aramex in ghana here , so i just wanted to know if something is wrong or they have it or not.

By: Bashar

Bashar — Sat, 17 Oct 2009 16:21:55 +0000

sweet: I think you mean DHL here. I haven’t heard of such Fedex service, I heard DHL has one, though not as good as Aramex. So I’d say stick to Aramex with all its shortcomings

By: sweet

sweet — Sat, 17 Oct 2009 10:35:15 +0000

hi everyone ,
can we open a mailebox in fedex os DSL?
or we can only do that at aramex?!

By: Bashar

Bashar — Thu, 30 Jul 2009 14:28:04 +0000

Feras Hilal: Thanks a lot for taking the time to follow up on the issue, and I look forward to try your new tracking updates.

The real problem and frustration is when I try to explain the problem over and over to the customer care people, who are your front lines, and he keeps defending and not welling to take a single comment to the appropriate people. People told me I should blog about it, but I didn’t. Not until I tried all possible scenarios. I’m sure you’d rather get those comments over the phone from your customer rather than find them on an online blog.

The problem is at least some of the local support guys are not trained, or are not allowed to take feedback through official channels for review and correction. Instead, claiming there is no company in the world that can do such tracking. The funny thing is, two days after my call and post, I could see the tracking updated saying my item is held in customs. So it is possible.

Anyways, I would seriously hope there is a way we can deliver our message, and I will surely keep you in mind if I have anything more to add.

By: Feras Hilal

Feras Hilal — Thu, 30 Jul 2009 14:21:08 +0000

Hi Bashar,

I’m sorry to hear that you are having problems using our tracking system. We have already deployed a new online tracking system that is easier and more intuitive to use. You can enjoy using our newly updated system as of August 2009.

To make it easier for you to track and sort your packages online, we are continuously adding new online retailers to our tracking system, so that you can identify your packages according to the name of the merchant you purchased it from.

In terms of shipping frequency, to ensure that our customers receive their packages as soon as possible, and to speed up the shipping process, we now ship packages from the source whenever they become available. However, you can arrange with the online retailer to group your items together, so that you have your items delivered at the same time.

If you need any further assistance or information, feel free to contact me at Feras.Hilal [at] aramex [dot] com.

Thanks,

Feras Hilal
Marketing Team Member – Online Conversationalist
Aramex International, General Services Office

Tel: +962 6 5515111 ext. 1329
Fax: +962 6 5527461
aramex.com

By: Bashar

Bashar — Wed, 22 Jul 2009 20:29:00 +0000

Marzouq: Actually, for me it rarely gets stock in customs. Just my luck? Maybe, hope I dont curse it. But see the update to see how their tracking looks like.

This is what tracking would be when we have teleporters not now.

By: Marzouq

Marzouq — Tue, 21 Jul 2009 15:32:43 +0000

I agree 100%, their tracking is never updated and it only updates when it lands in Kuwait, never really updates! And it always gets stuck in customs!